CareDocs - Degraded Service – Incident details

All systems operational

Degraded Service

Resolved
Major outage
Started almost 3 years agoLasted 1 hour 55 minutes

Affected

CareDocs Desktop

Major outage from 9:50 AM to 11:46 AM

Updates
  • Resolved
    UTC
    Resolved

    Our team has now resolved the issue and normal service should resume, however if you experience any further issues, get in touch with our customer service team.

    The CareDocs Team

  • Monitoring
    UTC
    Monitoring

    We are continuing to monitor the earlier identified issue and are actively working to resolve it.

    There is a workaround for any customers who are still having issues, and a guide will be sent out shortly to all customers. You can also contact our support team on 0330 056 3333 who will be able to help you through any issues.

    The CareDocs Team

  • Identified
    UTC
    Identified

    Our team has now identified the issue. We are actively working to resolve this and will continue to provide you with updates.

    The CareDocs Team

  • Monitoring
    UTC
    Monitoring

    The earlier notice about an incident related to CareDocs Portal but we are now aware that the Portal is working and the issue is related to CareDocs Desktop.

    Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

  • Investigating
    UTC
    Investigating

    We are currently receiving reports of degraded service and access may be temporarily unavailable. Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team