CareDocs - Notice history

All systems operational

CareDocs Desktop - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

CareDocs Portal - Operational

98.38% uptime
May 2023 · 95.55%Jun · 99.69%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

CareDocs Management - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

CareDocs Connect - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

CareDocs Mobi - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Notice history

View current status

Jul 2023

JUL18
Maintenance
CompletedMaintenance54 minutes
  • Completed18th Jul, 2023 at 6:54 PMUTC

    The scheduled maintenance is now complete. Normal service should now resume, however if you experience any issues, please contact our customer service team.

    The CareDocs Team

  • In progress18th Jul, 2023 at 6:00 PMUTC

    Maintenance is now in progress

  • Planned18th Jul, 2023 at 6:00 PMUTC

    We will be conducting essential maintenance soon and during this time, you may experience outages or be unable to use the software. Normal service should resume soon after. However, if you experience any issues after the scheduled time, please contact our customer service team.

    This will only affect CareDocs Mobi.

    The CareDocs Team

Jun 2023

CareDocs Portal Access Issue – Investigating
ResolvedPartial outage4 hours
  • ResolvedUTC

    Our team has now resolved the issue and normal service should resume, however if you experience any further issues, get in touch with our customer service team.

    The CareDocs Team

  • InvestigatingUTC

    We are currently experiencing an outage and access may be temporarily unavailable. Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

Outage – Investigating
ResolvedDegraded performance1 hour
  • ResolvedUTC

    Our team has now resolved the issue and normal service should resume, however if you experience any further issues, get in touch with our customer service team.

    The CareDocs Team

  • MonitoringUTC

    We are continuing to monitor the earlier identified issue and are actively working to resolve it.

    The CareDocs Team

  • IdentifiedUTC

    Our team has now identified the issue. We are actively working to resolve this and will continue to provide you with updates.

    The CareDocs Team

  • InvestigatingUTC

    We are currently experiencing an outage and access may be temporarily unavailable. Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

JUN26
Maintenance – Planned
CompletedMaintenance16 minutes
  • Completed26th Jun, 2023 at 9:16 AMUTC

    Maintenance has completed successfully.

  • In progress26th Jun, 2023 at 9:01 AMUTC

    Scheduled maintenance is currently underway and you may experience outages or be unable to use the software at this time.

    The CareDocs Team

  • Planned26th Jun, 2023 at 9:00 AMUTC

    We will be conducting essential maintenance soon and during this time, you may experience outages or be unable to use the software. Normal service should resume soon after. However, if you experience any issues after the scheduled time, please contact our customer service team.

    The CareDocs Team

Outage – Investigating
ResolvedDegraded performance57 minutes
  • ResolvedUTC

    Our team has now resolved the issue and normal service should resume, however if you experience any further issues, get in touch with our customer service team.

    The CareDocs Team

  • MonitoringUTC

    We are continuing to monitor the earlier identified issue and are actively working to resolve it.

    The CareDocs Team

  • IdentifiedUTC

    Our team has now identified the issue. We are actively working to resolve this and will continue to provide you with updates.

    The CareDocs Team

  • InvestigatingUTC

    We are currently experiencing an outage and access may be temporarily unavailable. Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

CareDocs Issues
ResolvedMajor outage58 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We implemented a fix and are currently monitoring the result.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    The CareDocs Cloud Portal is currently experiencing technical issues and access may be temporarily unavailable.

    We're actively working to resolve this issue but in the meantime you may experience a connection issue error when attempting to log into CareDocs Cloud Portal. 

    Please note this error is not currently affecting CareDocs Desktop.

May 2023

Cloud Portal Issues
ResolvedMajor outage33 hours 7 minutes
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Our Development and IT teams are investigating the cause and working to resolve the issue as soon as possible. If you have already contacted us, please rest assured that we have logged your issues and we are working hard to resolve them. However, if you are experiencing another separate issue, please get in touch.

    We’ll keep you updated on its progress as and when we know more.

    We thank you for your patience.

  • MonitoringUTC

    The technical issue you may have experienced on CareDocs Cloud Portal has now been resolved.

    Normal service has now resumed and you should have full and stable access to CareDocs Cloud Portal. We don't anticipate any more disruptions to our service and will continue to investigate into the cause of the issue.

    Once again, we thank you for your patience and understanding.

  • UpdateUTC

    Unfortunately our CareDocs Cloud Portal is still experiencing technical issues when accessing the portal.

    We are working closely with Microsoft to investigate the issue and identify its cause. Please rest assured that despite the access issues, there is no information security concerns. The issue is purely an access performance issue that we hope to resolve as soon as possible.

    You can still access CareDocs Desktop to log and update all care related information.

    We understand any frustration and disruption to service this outage may be causing, and we are working hard to find a solution. As always we will keep you updated on its progress as and when we know more.

    We thank you for your patience.

  • UpdateUTC

    Our Development and IT teams are investigating the cause and working to resolve the issue as soon as possible. If you have already contacted us, please rest assured that we have logged your issues and we are working hard to resolve them. However, if you are experiencing another separate issue, please get in touch.

    We’ll keep you updated on its progress as and when we know more.

    We thank you for your patience.

  • InvestigatingUTC

    The CareDocs Cloud Portal is currently experiencing technical issues and access may be temporarily unavailable.

    We're actively working to resolve this issue but in the meantime you may experience a connection issue error when attempting to log into CareDocs Cloud Portal. 

    Please note this error is not currently affecting CareDocs Desktop.

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