CareDocs - Notice history

All systems operational

CareDocs Desktop - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 99.74%

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Aug 2023
Sep 2023
Oct 2023

CareDocs Portal - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

CareDocs Management - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

CareDocs Connect - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

CareDocs Mobi - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

Performance Issues
  • Resolved
    Resolved

    Our team has now resolved the issue and normal service should resume, however if you experience any further issues, get in touch with our customer service team.

    The CareDocs Team

  • Monitoring
    Monitoring

    We have implemented a fix and will continue to monitor the earlier identified issue. Please let us know if you continue to have problems.

    The CareDocs Team

  • Identified
    Identified

    Our team has now identified the issue. We are actively working to resolve this and will continue to provide you with updates.

    The CareDocs Team

  • Investigating
    Investigating

    We are currently experiencing some performance issues. Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

Degraded Service
  • Resolved
    Resolved

    Our team has now resolved the issue and normal service should resume, however if you experience any further issues, get in touch with our customer service team.

    The CareDocs Team

  • Monitoring
    Monitoring

    We are continuing to monitor the earlier identified issue and are actively working to resolve it.

    There is a workaround for any customers who are still having issues, and a guide will be sent out shortly to all customers. You can also contact our support team on 0330 056 3333 who will be able to help you through any issues.

    The CareDocs Team

  • Identified
    Identified

    Our team has now identified the issue. We are actively working to resolve this and will continue to provide you with updates.

    The CareDocs Team

  • Monitoring
    Monitoring

    The earlier notice about an incident related to CareDocs Portal but we are now aware that the Portal is working and the issue is related to CareDocs Desktop.

    Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

  • Investigating
    Investigating

    We are currently receiving reports of degraded service and access may be temporarily unavailable. Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

Sep 2023

Maintenance
  • Completed
    18th Sep, 2023 at 7:26 PM
    Completed
    18th Sep, 2023 at 7:26 PM

    The scheduled maintenance is now complete. Normal service should now resume, however if you experience any issues, please contact our customer service team.

    The CareDocs Team

  • In progress
    18th Sep, 2023 at 7:00 PM
    In progress
    18th Sep, 2023 at 7:00 PM

    Maintenance is now in progress

  • Planned
    18th Sep, 2023 at 7:00 PM
    Planned
    18th Sep, 2023 at 7:00 PM

    We will be conducting essential maintenance this evening at 8pm. During this time, you may experience outages or be unable to use the software. Normal service should resume soon after. However, if you experience any issues after the scheduled time, please contact our customer service team.

    The CareDocs Team

Maintenance
  • Completed
    18th Sep, 2023 at 7:30 AM
    Completed
    18th Sep, 2023 at 7:30 AM

    Maintenance has completed successfully

  • In progress
    18th Sep, 2023 at 6:30 AM
    In progress
    18th Sep, 2023 at 6:30 AM

    Maintenance is now in progress

  • Planned
    18th Sep, 2023 at 6:30 AM
    Planned
    18th Sep, 2023 at 6:30 AM

    We will be conducting essential maintenance soon and during this time, you may experience outages or be unable to use the software. Normal service should resume soon after. However, if you experience any issues after the scheduled time, please contact our customer service team.

    The CareDocs Team

Maintenance
  • Completed
    12th Sep, 2023 at 6:00 PM
    Completed
    12th Sep, 2023 at 6:00 PM

    Maintenance has completed successfully

  • In progress
    12th Sep, 2023 at 5:00 PM
    In progress
    12th Sep, 2023 at 5:00 PM

    Maintenance is now in progress

  • Planned
    12th Sep, 2023 at 5:00 PM
    Planned
    12th Sep, 2023 at 5:00 PM

    We will be conducting essential maintenance soon and during this time, you may experience outages or be unable to use CareDocs Mobi. Normal service should resume soon after. However, if you experience any issues after the scheduled time, please contact our customer service team.

    The CareDocs Team

Aug 2023

No notices reported this month

Aug 2023 to Oct 2023

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