CareDocs - Notice history

All systems operational

CareDocs Desktop - Operational

99.91% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 99.74%

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Aug 2023
Sep 2023
Oct 2023

CareDocs Portal - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

CareDocs Management - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

CareDocs Connect - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

CareDocs Mobi - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

View current status

Oct 2023

Performance Issues
ResolvedDegraded performance1 hour 40 minutes
  • Resolved
    UTC
    Resolved

    Our team has now resolved the issue and normal service should resume, however if you experience any further issues, get in touch with our customer service team.

    The CareDocs Team

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and will continue to monitor the earlier identified issue. Please let us know if you continue to have problems.

    The CareDocs Team

  • Identified
    UTC
    Identified

    Our team has now identified the issue. We are actively working to resolve this and will continue to provide you with updates.

    The CareDocs Team

  • Investigating
    UTC
    Investigating

    We are currently experiencing some performance issues. Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

Degraded Service
ResolvedMajor outage1 hour 55 minutes
  • Resolved
    UTC
    Resolved

    Our team has now resolved the issue and normal service should resume, however if you experience any further issues, get in touch with our customer service team.

    The CareDocs Team

  • Monitoring
    UTC
    Monitoring

    We are continuing to monitor the earlier identified issue and are actively working to resolve it.

    There is a workaround for any customers who are still having issues, and a guide will be sent out shortly to all customers. You can also contact our support team on 0330 056 3333 who will be able to help you through any issues.

    The CareDocs Team

  • Identified
    UTC
    Identified

    Our team has now identified the issue. We are actively working to resolve this and will continue to provide you with updates.

    The CareDocs Team

  • Monitoring
    UTC
    Monitoring

    The earlier notice about an incident related to CareDocs Portal but we are now aware that the Portal is working and the issue is related to CareDocs Desktop.

    Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

  • Investigating
    UTC
    Investigating

    We are currently receiving reports of degraded service and access may be temporarily unavailable. Our team are investigating this issue and we will send you and update once the issue has been identified.

    The CareDocs Team

Sep 2023

SEP18
Maintenance
CompletedMaintenance26 minutes
  • Completed
    18th Sep, 2023 at 7:26 PMUTC
    Completed
    18th Sep, 2023 at 7:26 PMUTC

    The scheduled maintenance is now complete. Normal service should now resume, however if you experience any issues, please contact our customer service team.

    The CareDocs Team

  • In progress
    18th Sep, 2023 at 7:00 PMUTC
    In progress
    18th Sep, 2023 at 7:00 PMUTC

    Maintenance is now in progress

  • Planned
    18th Sep, 2023 at 7:00 PMUTC
    Planned
    18th Sep, 2023 at 7:00 PMUTC

    We will be conducting essential maintenance this evening at 8pm. During this time, you may experience outages or be unable to use the software. Normal service should resume soon after. However, if you experience any issues after the scheduled time, please contact our customer service team.

    The CareDocs Team

SEP18
Maintenance
CompletedMaintenance1 hour
  • Completed
    18th Sep, 2023 at 7:30 AMUTC
    Completed
    18th Sep, 2023 at 7:30 AMUTC

    Maintenance has completed successfully

  • In progress
    18th Sep, 2023 at 6:30 AMUTC
    In progress
    18th Sep, 2023 at 6:30 AMUTC

    Maintenance is now in progress

  • Planned
    18th Sep, 2023 at 6:30 AMUTC
    Planned
    18th Sep, 2023 at 6:30 AMUTC

    We will be conducting essential maintenance soon and during this time, you may experience outages or be unable to use the software. Normal service should resume soon after. However, if you experience any issues after the scheduled time, please contact our customer service team.

    The CareDocs Team

SEP12
Maintenance
CompletedMaintenance1 hour
  • Completed
    12th Sep, 2023 at 6:00 PMUTC
    Completed
    12th Sep, 2023 at 6:00 PMUTC

    Maintenance has completed successfully

  • In progress
    12th Sep, 2023 at 5:00 PMUTC
    In progress
    12th Sep, 2023 at 5:00 PMUTC

    Maintenance is now in progress

  • Planned
    12th Sep, 2023 at 5:00 PMUTC
    Planned
    12th Sep, 2023 at 5:00 PMUTC

    We will be conducting essential maintenance soon and during this time, you may experience outages or be unable to use CareDocs Mobi. Normal service should resume soon after. However, if you experience any issues after the scheduled time, please contact our customer service team.

    The CareDocs Team

Aug 2023

No notices reported this month

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